Shipping policy

Shipping Policy

Last Updated: September 17, 2026

Thank you for shopping with LumvoLED. We are committed to providing reliable and efficient shipping for commercial, industrial, and residential lighting orders throughout the United States.

Please review the following shipping terms before placing your order.

1. Shipping Destinations

LumvoLED currently ships within the United States, including:

The contiguous 48 states
Alaska
Hawaii
Puerto Rico
PO Boxes
APO/FPO addresses, where supported by the applicable carrier and product size

We currently do not ship to Canada or other international destinations.

Certain products may not be eligible for delivery to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or Puerto Rico due to product dimensions, weight, carrier restrictions, or special handling requirements.

If additional shipping arrangements are required, LumvoLED may contact you before processing the order.

2. Free Shipping

LumvoLED offers free standard ground shipping on eligible orders of $150 or more within the contiguous United States.

Free shipping applies only to qualifying products and standard ground shipments.

The following are generally excluded from free shipping:

LED tubes and other fragile products
8-foot products
Oversized or extra-long products
Products requiring special packaging or handling
Palletized shipments
LTL freight shipments
Alaska shipments
Hawaii shipments
Puerto Rico shipments
Expedited shipping services
Special delivery services

Shipping charges for excluded products or destinations will be calculated at checkout where available or provided separately by LumvoLED.

3. Fragile, Oversized, and Extra-Long Products

Certain lighting products require additional packaging, handling, or transportation due to their size or risk of damage during transit.

This may include:

LED tubes
8-foot LED tubes
8-foot fixtures
Extra-long lighting products
Fragile lighting products
Oversized cartons

These products may be subject to additional shipping charges even when the total order value exceeds $150.

Applicable shipping charges will be shown at checkout when possible or communicated before shipment.

4. Order Processing Time

In-stock orders are generally processed within 1 business day.

Where inventory and warehouse conditions allow, orders may ship on the same business day.

Orders placed on weekends, holidays, or after warehouse processing hours will generally begin processing on the next business day.

Processing times may be longer for:

Large-volume orders
LTL freight shipments
Special-order products
Backordered products
Products requiring additional packaging
Orders requiring payment or address verification

Business days are Monday through Friday, excluding applicable holidays.

5. Estimated Delivery Time

For eligible standard ground shipments within the contiguous United States, delivery generally takes approximately:

3–7 business days after shipment

Actual transit time depends on factors including:

Delivery destination
Shipping warehouse
Carrier
Product size and weight
Weather
Transportation conditions
Product availability

Estimated delivery dates are not guaranteed unless expressly confirmed in writing.

6. Shipping Carriers

LumvoLED may use different shipping carriers depending on the size, weight, destination, and type of order.

Carriers may include services such as:

UPS
FedEx
USPS
Regional carriers
LTL freight carriers

LumvoLED reserves the right to select the most appropriate carrier and shipping method for each order.

7. LTL Freight Shipments

Large, heavy, palletized, or high-volume commercial orders may be shipped using Less-Than-Truckload (LTL) freight.

LTL freight shipments are not included in the $150 free shipping program unless otherwise expressly stated.

Freight charges may be calculated separately based on:

Shipment size
Shipment weight
Pallet quantity
Delivery location
Commercial or residential destination
Required delivery services

LumvoLED may contact customers before shipment when additional freight arrangements are required.

8. LTL Special Delivery Services

Additional charges associated with special freight delivery requirements are the responsibility of the customer unless otherwise agreed in writing.

Additional services may include:

Liftgate service
Residential delivery
Limited-access delivery
Inside delivery
Appointment delivery
Redelivery
Address correction
Delivery location changes
Other carrier accessorial charges

Customers should inform LumvoLED of any special delivery requirements before shipment whenever possible.

9. Alaska, Hawaii, and Puerto Rico

LumvoLED accepts orders for delivery to:

Alaska
Hawaii
Puerto Rico

These destinations are not eligible for the standard $150 free shipping program.

Additional shipping charges will apply based on the product, shipment dimensions, weight, destination, and available carrier service.

In some cases, LumvoLED may contact the customer with a shipping quote before the order is shipped.

10. PO Boxes and APO/FPO Addresses

LumvoLED accepts orders to PO Boxes and APO/FPO addresses where delivery is supported by the applicable carrier.

However, some products may not be eligible due to:

Size
Weight
Length
Freight requirements
Carrier restrictions

Oversized, palletized, LTL, or certain extra-long products generally cannot be shipped to PO Boxes.

If the selected delivery address cannot accommodate the shipment, LumvoLED may contact the customer to request an alternative address.

11. Multiple Shipments

Orders containing multiple products may be shipped from different warehouses or in separate packages.

As a result:

Products from the same order may arrive on different dates.
Customers may receive multiple tracking numbers.
Separate shipments do not necessarily indicate missing products.

Where an order qualifies for free standard shipping, customers will not be charged additional standard shipping solely because LumvoLED divides the order into multiple shipments.

12. Tracking Information

When tracking information is available, it will generally be provided after the order has shipped.

Please allow time for the carrier's tracking system to update after the shipping label is created.

For LTL freight shipments, tracking information may be provided in the form of a freight tracking number, PRO number, or other carrier reference.

13. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you need to change your shipping address, please contact LumvoLED as soon as possible.

Once an order has shipped, address changes may not be possible.

Any additional carrier fees caused by:

Incorrect addresses
Address corrections
Delivery re-routing
Re-delivery
Refused shipments

may be charged to the customer where applicable.

14. Damaged Shipments

Please inspect your shipment as soon as possible after delivery.

If an item arrives damaged, please contact LumvoLED promptly and provide supporting documentation where applicable, including:

Photos of the damaged product
Photos of the shipping carton
Photos of packaging materials
Photos of the shipping label
A description of the damage

Please retain the product and original packaging while the claim is being reviewed.

For LTL freight shipments, customers should inspect the shipment before signing the delivery receipt whenever reasonably possible.

If visible damage is present, please note the damage on the carrier's Proof of Delivery (POD) or Delivery Receipt before signing.

This documentation can help us process freight damage claims more efficiently.

15. Missing or Short Shipments

If an order appears to be incomplete, please first review your shipping confirmation because products may have been shipped separately.

If items are confirmed missing, please contact LumvoLED with your order number and details of the missing products.

We may investigate the shipment with the carrier or warehouse before issuing a replacement or other resolution.

16. Lost Packages

If carrier tracking indicates that a shipment has been lost or has not moved for an unusual period of time, please contact LumvoLED.

We may initiate an investigation with the applicable carrier.

Depending on the results of the carrier investigation and circumstances of the shipment, LumvoLED may arrange an appropriate replacement, refund, or other resolution.

17. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Check the delivery location
Check with household members, employees, receiving departments, or neighboring businesses
Review carrier delivery information
Contact the carrier where appropriate

LumvoLED may assist with a carrier investigation when necessary.

18. Refused and Undeliverable Shipments

If a shipment is refused, returned, or deemed undeliverable due to circumstances not caused by LumvoLED, applicable shipping, return freight, redelivery, or carrier charges may be deducted from any refund or charged to the customer where permitted.

Orders returned due to incorrect or incomplete shipping information may also be subject to additional shipping charges.

19. Backorders and Special Orders

Products that are backordered, made to order, special order, or temporarily unavailable may have longer processing and delivery times.

Estimated lead times may be shown on the product page or communicated separately.

For project orders or large commercial purchases, shipping schedules may be confirmed through a separate quotation or written agreement.

20. Delivery Delays

While LumvoLED works to provide accurate shipping estimates, delivery times may be affected by circumstances outside our reasonable control, including: